Archives: Testimonial

I recently sold my property in Rochester with the help of Tom.

I wanted minimal stress, to feel in control and have frequently updates. Tom ticked all these boxes with ease.

Due to the nature of my work I am not able to take phone calls during the day. I contacted, via email, 2 “traditional” estate agents as well as Tom. I explained what I wanted to do, and that I couldn’t take daytime calls. The following day I received a phone call from one estate agent. They were dropped instantly as clearly either they couldn’t read, or chose to ignore my request.

This left Tom and the other “traditional” agent. The other agent would often not be around and messages would need to be left. Responses usually took around 24hrs. Tom however, came back to me each time within 2 hours.

I was unsure whether to go with Tom, after all he works by himself. As my wife stated, “Tom might be quick at answering emails now, but what if he gets too busy?”

Anyway, I took the chance and I’m delighted to say, I’m glad I did. From the get go Tom was professional. He was always extremely polite and courteous (something you rarely see these days), he was consistent, he was keen to answer all my questions, even those sent after 6pm, and – perhaps most of all – he was personal. Communication was excellent with Tom. Regular updates would arrive in my inbox. He was happy to make suggestions and helped me achieve a sale price on my property which I was very pleased with.

There were some issues with the buyers solicitors (what’s new!?) but Tom handled these professionally and help recover a potentially difficult situation. His approach is both modern (look for his YouTube videos) and conventional. Nothing is too much trouble for this man, and he definitely goes the extra mile to ensure the customer is always put first. Again, a bit of a rarity these days in my experience. All in all, I’m pleased I engaged Tom to sell my property. Yes, he has the smart suit, and the flash car, but that’s where the similarity to a regular estate agent ends. His motto is, “With him it’s personal”. I couldn’t agree more. Thank you, Tom.

PS: I am not affiliated to Mr Dix in any way, and this is a truthful review for which I gained no reward. I’m quick to criticise poor service, I am also quick to highlight top-quality service. It takes a lot to impress me. But, rest assured, I was impressed with Tom Dix. Should I need any house buying/selling services in the future, Tom will be the only estate agent on my list.

Tom has been a pleasure to deal with from start to finish. His professionalism, communication, assistance and genuine personality is hard to come by in this industry. Tom went above and beyond to ensure my purchase went as smooth as possible. I would highly recommend Tom’s services to anyone looking to buy/sell a property. Thank you for helping me find my new and beautiful home in Rochester.

Tom was exactly what we wanted in an Estate Agent. Professional, personable and able to contact directly rather than multiple people with an agency. He took on board the sensitivity of the sale and acted with integrity throughout the process with an outstanding result. There was very little to be concerned about due to the regular updates and guidance; when queries arose Tom responded promptly and efficiently alleviating much of the stress involved in selling a property. We’ve already recommended Tom to friends who will be using him as their estate agent too. Highly recommend.

Tom helped us sell our property and was superb throughout the process. When our sale fell through he guided us on reselling at the optimum price. He kept us in the loop throughout the process and managed the solicitors to ensure momentum was maintained. With Tom you will receive a personal, attentive service and we would highly recommend him to anyone considering the sale or purchase of a property.

Tom Dix helped us buy our house in Chatham. The service he offered was first class, he kept us updated all the way and was always helpful and on hand to answer any questions we had. Would definitely recommend for your house move, whether buying or selling.

When I bought my home at Regency Court in Nov 2022 Tom was absolutely amazing. He went over and beyond to ensure my purchase went through. I’d definitely recommend him. The welcome pack was the cherry on top- a wonderful gesture

Great service and would definitely recommend!

Cannot recommend Tom Dix highly enough pleasure to do business with and always responds quickly and offers great professional and friendly advice, recommend reliable and efficient professionals in help with selling my property would use again and recommend to family and friends with confidence.

It was a pleasure to deal with Tom Dix. Not only did he do what he said he would do, but in a timely and pleasant way as well. I wish his company all the best and I look forward to working with him in the future!

Tom went above & beyond when helping with the sale of my house. He was always quick to respond, super helpful & so friendly! Wouldn’t use anyone else!! Thank you for the amazing service !!!